Grievance Redressal — FirstBuzz365.com
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Consumer Rights

Grievance Redressal

We take every complaint seriously. Here’s exactly how to raise a grievance and what happens next.

Last Updated: June 2026. This page is maintained in compliance with the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (India).
Designated Grievance Officer

Your Point of Escalation

Name
Grievance Officer, FirstBuzz365
Designation
Grievance Officer
Email
support@firstbuzz365.com
Business Address
Hyderabad, Telangana – 500001, India
Acknowledgement Time
Within 48 Business Hours
Resolution Time
Within 30 Calendar Days
Subject Line Required: When emailing the Grievance Officer, use the subject line: “Grievance — [Brief Description]”. This ensures your complaint reaches the escalation queue immediately, separate from general support.

1. What Is a Grievance?

A grievance is a formal complaint about a decision or action by FirstBuzz365 that you believe is unfair, incorrect, or in violation of our stated policies or applicable Indian law. This is different from a routine support query (which is handled via our Contact page).

You should raise a grievance if:

  • Your refund request was declined and you believe it should have been approved.
  • You did not receive a response to your support email within 48 business hours.
  • You believe your personal data was handled incorrectly or without your consent.
  • You believe content on our website is factually incorrect and we have not corrected it after being notified.
  • You believe any FirstBuzz365 product, service, or communication violated your consumer rights under Indian law.
  • You experienced a payment dispute that was not resolved through our standard support process.
Try Support First For purchase issues, refund requests, and technical problems, please first contact our general support team at support@firstbuzz365.com. The Grievance Officer handles escalations — matters that were not resolved through normal support within the expected timeframe.

2. How to Raise a Grievance

To raise a formal grievance, send an email to the Grievance Officer at support@firstbuzz365.com with the following information:

  • Subject line: “Grievance — [Brief description of the issue]”
  • Your full name and email address used at checkout or for registration
  • Order / Transaction reference (if the grievance relates to a purchase)
  • Nature of the grievance: Refund, delivery, data privacy, content accuracy, or other
  • Previous support ticket reference (if you already contacted support and were not satisfied with the response)
  • Desired resolution: What outcome are you seeking?
  • Supporting evidence: Screenshot or email thread, if applicable
Grievance Email Send to: support@firstbuzz365.com
Subject: “Grievance — [Brief description]”
Our Grievance Officer will acknowledge your email within 48 business hours.

3. Our Resolution Process

1

You Submit a Grievance by Email

Email the Grievance Officer at support@firstbuzz365.com with the subject “Grievance — [Description]” and all required information.

Day 0
2

We Acknowledge Receipt

The Grievance Officer acknowledges your complaint with a reference number and a summary of the next steps. Acknowledgement happens within 48 business hours.

Within 48 Business Hours
3

We Investigate

We review your complaint, all relevant records (transaction logs, support tickets, product delivery records), and any supporting evidence you provided.

Within 7–14 Business Days
4

We Communicate Our Decision

We will inform you of our decision in writing — approved, partially approved, or declined — with a clear explanation. If resolved, we take corrective action simultaneously.

Within 30 Calendar Days of Submission
5

Corrective Action (if applicable)

If your grievance is upheld, corrective action (refund, product replacement, data deletion, content correction) is taken within 5 business days of the decision.

Within 5 Business Days of Decision

4. Escalation — If You Are Still Unsatisfied

If our internal grievance resolution process does not resolve your complaint to your satisfaction, you have the right to escalate to the following external authorities:

1

National Consumer Helpline (NCH)

If the grievance relates to a consumer transaction (purchase, refund, product quality), you may approach the National Consumer Helpline.

Helpline: 1800-11-4000 (Toll-free) | consumerhelpline.gov.in

Available after 30 days if our resolution is unsatisfactory
2

Consumer Disputes Redressal Forum

You may file a complaint with the District Consumer Disputes Redressal Commission in Hyderabad under the Consumer Protection Act, 2019.

Jurisdiction: Courts in Hyderabad, Telangana, India (as per our Terms & Conditions)

After exhausting internal grievance process
3

Data Protection Board of India (DPBI)

If your grievance relates to personal data handling and you are dissatisfied with our response, you may approach the Data Protection Board of India once it is constituted under the DPDP Act, 2023.

For data privacy grievances only
4

Payment Dispute via Razorpay

For payment-related disputes that were not resolved, you may also contact Razorpay’s grievance mechanism directly at razorpay.com/support or initiate a chargeback through your bank.

For payment / transaction disputes

5. Types of Grievances We Handle

Purchase & Payment Grievances

  • Refund requests denied that you believe qualify under our Refund Policy
  • Duplicate or erroneous charges
  • Non-delivery of a purchased digital product
  • Failed transaction with money deducted and not refunded

Data Privacy Grievances

  • Requests for data deletion that were not fulfilled within 30 days
  • Belief that your personal data was shared without consent
  • Requests for data access or correction that were not fulfilled

Content & Editorial Grievances

  • Factual errors reported but not corrected within 5 business days
  • Content you believe is harmful, misleading, or defamatory
  • Copyright infringement claims
ℹ Not a Grievance The following are not grievances and should be directed to general support: general feedback on articles, article topic suggestions, general enquiries about our products, and first-time purchase support. Contact us at support@firstbuzz365.com for these.

6. Legal Basis for This Mechanism

This grievance redressal mechanism is maintained in compliance with the following Indian laws and regulations:

  • Information Technology Act, 2000 — Section 79 and Rule 3(11) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require online platforms to appoint a Grievance Officer and publish contact details.
  • Consumer Protection Act, 2019 — Requires e-commerce entities to provide a grievance redressal mechanism and respond to consumer complaints within specified timelines.
  • Digital Personal Data Protection Act, 2023 — Requires data fiduciaries to establish a mechanism for individuals to exercise their data rights and raise grievances.
  • RBI Guidelines — Payment aggregators and merchants are required to maintain accessible grievance mechanisms for payment-related disputes.